Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to ensure that your order is processed and delivered in a timely manner. Below are the details of our shipping policy.

1. Processing Time

Orders are typically processed within 24 hours after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: DPD Next Working Day

Note: Delivery times may vary depending on the shipping carrier, location, and other external factors.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of the items, destination, and chosen shipping method.

4. Shipping Restrictions

  • We currently ship to United Kingdom
  • Some items may have restrictions or be unavailable for shipping to certain locations due to size, weight, or legal regulations.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

6. Lost or Damaged Items

  • Lost Shipments: If your package has not arrived within the expected delivery window, please contact us immediately. We will investigate and file a claim with the carrier if necessary.
  • Damaged Items: If you receive a damaged item, please contact us within 7 days of delivery with photos of the damage, and we will arrange for a replacement or refund.

7. Address Accuracy

Please ensure that the shipping address provided is correct. We are not responsible for delays or mis deliveries caused by incorrect or incomplete address information.

8. International Shipments

For international orders, you may be subject to customs duties, taxes, and import fees imposed by your country. These additional charges are the responsibility of the customer.

9. Returns & Exchanges

For information about returns and exchanges, please refer to our [Returns Policy].

If you have any questions or concerns, feel free to contact our customer service team at sales@chemway.co.uk

Thank you for choosing CHEMWAY